Refund Policy

Thank you for shopping at Seasonova.co. We want you to love your seasonal finds. If you are not happy with your order, this policy explains how returns, refunds and exchanges work.

Return window

You may request a return within [30] days of the delivery date. To be eligible, an item must be unused, in its original condition and packaging, and accompanied by proof of purchase (your order number or receipt).

How to start a return

1. Email us at [tylorcranmore@gmail.com] within the return window.
2. Include your order number, the item(s) you want to return and the reason. For damaged or incorrect items, please attach clear photos.
3. We will reply within [2] business days with return instructions and the return address. Please do not send items back before we reply, as some items are shipped from partner warehouses and returns sent to the wrong address may be lost.

Damaged, defective or incorrect items

If your item arrives damaged, defective or not as ordered, contact us within [7] days of delivery with photos. We will, at our choice and at no cost to you, send a replacement or issue a full refund, including original shipping. You do not need to return the item in most cases.

Return shipping

For change-of-mind returns, the customer pays the return shipping cost. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Items that cannot be returned

• Personalized or custom-made items (such as personalized acrylic plaques), unless they arrive damaged or defective
• Pet products (such as pet bandanas) once opened, for hygiene reasons
• Gift cards
• Clearance or final-sale items clearly marked as non-returnable
• Items damaged through misuse, normal wear or improper care

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within [5–10] business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

The fastest way to exchange an item is to return it and place a new order for the item you want. If you need a different size or color, contact us and we will help where stock allows.

Late or missing refunds

Check your bank account again first, then contact your card company, as it may take time before the refund posts. If you have done this and still have not received your refund, email us at [tylorcranmore@gmail.com].

Cancellations

You may request to cancel or change an order within [24 hours] of placing it. After that time, orders may already be with our fulfillment partners and cannot be guaranteed to be changed. If the order has already shipped, our return policy applies.

Contact

Questions about returns? Email [tylorcranmore@gmail.com] and we will be happy to help.